Twin Eagle Consulting, LLC. - Network Management and Related Services

Network Management
	Twin Eagle Consulting offers Network Management and Related Services Twin Eagle Consulting realizes that a disruption in your network operations may lead to poor customer service, delays & lost user productivity, decreased customer satisfaction, higher costs, and less profit. We want to partner with you to identify, notify, and hopefully avoid disruptions. We can help you design and integrate a management system for your site. Or we can provide a Network Operations Center (NOC) service that we manage for you. We understand you have specific needs. Our design philosophy includes: A network exists in order to provide specific services for your business. Effectively managing that network means understanding these services as well as the specific design of the network. There is no “one size fits all” approach to network management! Twin Eagle designs network management with these realities in mind. The Network Operations Center provides a structured environment that effectively coordinates all operational activities.To create your NOC, we begin by evaluating your specific needs and goals, network design, operational requirements, time constraints, and budget objectives. With your goals in mind, the Twin Eagle team develops the best possible solution for your specific network and operating environment. Contact us to discuss your needs in detail or see our white paper and service offerings on this page. Designing an effective Network Operations Center leads to: Significant reduction in downtime. Immediate management of incidents whenever they occur. Increased productivity and job satisfaction for your network and IT support staff. Increased customer satisfaction for users of the system. Over the past 20 years members of the Twin Eagle team have been involved in the network management and operations of companies that contained vast world-wide networks with tens of thousands of devices across the globe. Corporate Express J.D. Edwards Kinder Morgan People Soft Starz Entertainment United Airlines Xcel Energy Southwest Airlines Key Concerns in Network Operations: FCAPS The FCAPS Acronym F = Fault Management – Are there any events that are having a negative impact on my network? C = Configuration Management – What devices are part of my network and how are they configured? A = Administration Management – Who is using my network and how is the network administered? P = Performance Management – How is my network performing under its current load, and how can I plan for future loads? S = Security Management – Who can access my network, and how can I ensure the right people have the right access at the right time? *Other considerations* Change Management – How do I ensure that changes to the network do not disrupt my services? Service Desk – How do I handle communication with the operational users and stakeholders of my network? Incident & Problem Management – How do I mobilize technicians in the event of a disruptive network event? Release Management – How do I guarantee that network hardware and software versions are stable and up-to-date? Service Level Management – How do I ensure that the agreed-upon services are delivered when and where they are required? The Twin Eagle Team is experienced in and has implemented the following mangement tools in addition to various open source systems: H.P. OpenView BMC Software Quest Software Compuware Cabletron Systems Magnum Technologies IBM Tivoli Network General Empirix MRTG Net IQ White Papers & Service Offerings Twin Eagle Managed Service Provider White Paper Twin Eagle Network Operations Center Service Offering Please Contact us for further details or to discuss your needs in depth.

Network Management

Twin Eagle Consulting offers Network Management and Related Services

Twin Eagle Consulting realizes that a disruption in your network operations may lead to poor customer service, delays & lost user productivity, decreased customer satisfaction, higher costs, and less profit. We want to partner with you to identify, notify, and hopefully avoid disruptions. We can help you design and integrate a management system for your site. Or we can provide a Network Operations Center (NOC) service that we manage for you. We understand you have specific needs. Our design philosophy includes:

A network exists in order to provide specific services for your business.
Effectively managing that network means understanding these services as well as the specific design of the network.
There is no “one size fits all” approach to network management!
Twin Eagle designs network management with these realities in mind.
The Network Operations Center provides a structured environment that effectively coordinates all operational activities.To create your NOC, we begin by evaluating your specific needs and goals, network design, operational requirements, time constraints, and budget objectives.
With your goals in mind, the Twin Eagle team develops the best possible solution for your specific network and operating environment. Contact us to discuss your needs in detail or see our white paper and service offerings on this page.

Designing an effective Network Operations Center leads to:

Significant reduction in downtime.
Immediate management of incidents whenever they occur.
Increased productivity and job satisfaction for your network and IT support staff.
Increased customer satisfaction for users of the system.

Over the past 20 years members of the Twin Eagle team have been involved in the network management and operations of companies that contained vast world-wide networks with tens of thousands of devices across the globe.

Corporate Express
J.D. Edwards
Kinder Morgan
People Soft
Starz Entertainment
United Airlines
Xcel Energy
Southwest Airlines

Key Concerns in Network Operations: FCAPS
The FCAPS Acronym

F = Fault Management – Are there any events that are having a negative impact on my network?
C = Configuration Management – What devices are part of my network and how are they configured?
A = Administration Management – Who is using my network and how is the network administered?
P = Performance Management – How is my network performing under its current load, and how can I plan for future loads?
S = Security Management – Who can access my network, and how can I ensure the right people have the right access at the right time?

Other considerations

Change Management – How do I ensure that changes to the network do not disrupt my services?
Service Desk – How do I handle communication with the operational users and stakeholders of my network?
Incident & Problem Management – How do I mobilize technicians in the event of a disruptive network event?
Release Management – How do I guarantee that network hardware and software versions are stable and up-to-date?
Service Level Management – How do I ensure that the agreed-upon services are delivered when and where they are required?

The Twin Eagle Team is experienced in and has implemented the following mangement tools in addition to various open source systems:

H.P. OpenView
BMC Software
Quest Software
Compuware
Cabletron Systems
Magnum Technologies
IBM Tivoli
Network General
Empirix
MRTG
Net IQ

White Papers & Service Offerings

Please Contact us for further details or to discuss your needs in depth.